Support / Tech Requirements

Note! Atlas recommends consulting a qualified Network Professional to install your computers, network and software.
Working with a trusted IT professional can save time and money.

Technical Requirements

Our Technical Documents are designed to help guide you through setting up and troubleshooting common networks. Atlas always recommends you consult with a trusted, local IT professional for even the smallest networks.

  • Data backup is YOUR responsibilty
  • Atlas requires a stable, hard wired network
    NO Wireless Connections
  • The software DOES NOT require a dedicated Server
  • The Adjusting Tables require at least 1920x1080 resolution to display properly

If you have further questions, our Support Team and we will be happy to help.


System Requirements: quick overview of requirements for computers and peripherals.

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Full Technical Document: in depth document outlining System Requirements, proper setup/configuration of computers and network, migrating data to a new computer and more. Intented for IT professionals.

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Common FAQ's

Can Atlas run on a wireless network?

Atlas requires a hardwired network, wireless networks are not supported. Wireless networks are subject to interference from the environment and dropped packets (data). Atlas also recommends high speed internet into your office to aid with remote troubleshooting, support and updates.

What Operating System do I need for Atlas?

Atlas runs on Windows XP,  Vista, Windows 7 and Windows 8. It also supports Windows Server OS 2003 and higher and Windows Small Business Server OS 2003 and higher. Either 32 or 64 bit OS are supported.
Home versions of Windows OS  are not recommended as Servers (Main Computers) - they have limits to how many computers can connect at one time. 
Atlas must be installed on a Windows Operating System. 
Atlas can be installed on a Mac running Windows Parallels Desktop or Bootcamp on a workstation but we do not support or recommend running Atlas on a Mac Server (Main Computer). Consult a trusted, local IT professional for support on Mac hardware.

Does Atlas need a dedicated Server?

No. Atlas software does not require a dedicated Server. Depending on your network configuration (number of computers in your office, other software running on your network, remote access needs, etc) your Technician may recommend a Server solution. Most small offices (under 10 computers) will not require the use of a dedicated Server.

What should I do about backup?

Atlas (Corporation) does not store or retain any data for backup purposes. The Atlas software does have the ability to create a 'restore point' daily basis and must be properly configured to work. This  is only a small part of a Complete Backup Strategy. Atlas strongly recommends consulting with a trusted, local IT professional to create a backup plan. A good backup plan consists of local and off-site data storage. Refer to our Backup Strategy Manual or www.atlaschirosys.com/backup for further information.

How big of a computer (hard drive) do I need for storage?

Your database size depends on many factors. Among these include how long you have been using Atlas, how much data converted into Atlas from a previous system and how many images and document files you store for each Patient. These images and documents can include X-Rays, EMG Scans, New Patient intake forms, re-exam forms and more. Most new computers come equipped with large hard drives (500GB or more) which should be sufficient for most databases.  

What should I do in case of power outages?

Atlas recommends the use of a UPS (Battery Backup) for each computer and networking component in your office. It is important to remember two things when choosing / installing a UPS.
1. Be sure to use a UPS that can handle the power draw of your components.
2. If you do not use a UPS on your network hardware (router, modem, switch, etc) your network will become unusable in the event of a power outage.
Consult with an IT professional for your specific requirements.

Do I need a scanner or camera for image import?

To import film X-Rays and/or Documents into your Atlas system, you will need a digital camera (at least 4 megapixels) and a TWAIN compliant document scanner. Most hardware today will easily meet these requirements.

Will I need any additional hardware?

Atlas utilizes RFID Cards and/or Fobs to electronically sign Patients into the system. This equipment can be purchased directly from Atlas. In addition, you will need RFID readers at your Front Desk, Sign In and Adjusting Tables. In order to print Statements, Reports and other items out of Atlas you will need a standard local or networked Printer. Atlas software is compatible with almost all current Printers. A credit card reader will also be required if you are using the Atlas PowerPay feature (see PowerPay manual for details).

Will I need any additional software?

To utilize the Health Articles feature at the Adjusting Table, you will need a copy of Microsoft Word installed. In addition, you may need a PDF viewer to view PDF documents at the Adjusting Table also.

  • Imasight: Atlas integrates with the latest version of Imasight Digital X-Ray system to import x-rays and to setup work orders.
  • Insight Millennium (CLA): Atlas integrates with the latest version of Insight Millennium software to import Patient EMG scans.
  • Other Imaging Software: Atlas has created an feature for other Imaging Software companies to interface with Atlas allowing import from a variety of other systems - see additional documentation for details on this feature.

Where can I buy computers? What do you recommend?

The best option for finding hardware (computers, networking components, wiring, etc) is to consult with a trusted, local IT professional. If you are looking for hardware on your own, consider your local outlets (Best Buy, Tiger Direct, local businesses) or Cybernet http://www.cybernetman.com/en/touchscreen-all-in-one-pc When requesting a quote from Cybernet, include model # H24A-ACS8527 Contact their Sales Team for more details.